Hadrill Hair — Trade
Trade Account Terms & Conditions
1. Definitions and Interpretation
In these Terms:
2. Application of Terms
2.1. These Terms apply to every sale of Goods by Us to You, every Order placed by You, and the ongoing operation of Your Trade Account.
2.2. By applying for a Trade Account and/or placing an Order, You accept and agree to be bound by these Terms. These Terms supersede all prior agreements, representations, warranties and understandings between the parties.
2.3. These Terms prevail over any terms or conditions contained in or referred to in any purchase order, correspondence, or other document submitted by You, even if We have not expressly objected to those terms.
2.4. We may amend these Terms at any time by providing You with at least 14 days' written notice (including by email or by updating these Terms on Our website). Your continued use of Your Trade Account or placement of Orders after the effective date of any amendment constitutes acceptance of the amended Terms.
3. Trade Account Eligibility and Approval
3.1. Trade Accounts are available to bona fide businesses operating in the hair, beauty, or related industries, including but not limited to hair salons, beauty clinics, stylists and authorised resellers.
3.2. To apply for a Trade Account, You must provide:
(a) Your full legal business name, company registration number (or VAT number where applicable), and any relevant registration details;
(b) A valid business address and contact details;
(c) Evidence of Your business operation (such as salon photos, website URL, social media presence, or relevant qualifications); and
(d) Any other information We reasonably request.
3.3. We reserve the absolute right to approve or reject any Trade Account application at Our sole discretion, without obligation to provide reasons.
3.4. You must notify Us within 14 days of any change to Your business details, ownership, structure, registration numbers, or contact information.
3.5. We may suspend or terminate Your Trade Account at any time if You breach these Terms, provide false or misleading information, or if We reasonably determine that You are no longer eligible for a Trade Account. We will provide reasonable notice except in cases of serious breach.
4. Orders
4.1. All Orders are subject to acceptance by Us. An Order is not binding until We confirm acceptance in writing, issue an invoice, or dispatch the Goods (whichever occurs first).
4.2. We reserve the right to decline any Order, in whole or in part, at Our discretion—including where Goods are unavailable, where there is a pricing error, or where Your account has an outstanding balance.
4.3. You are responsible for ensuring that the details of each Order (including product type, colour, quantity, and delivery address) are accurate and complete. We accept no liability for errors in Orders caused by incorrect information provided by You.
4.4. Custom orders (including custom colour or custom length extensions) cannot be cancelled, returned, or exchanged once production has commenced.
4.5. Credit terms (such as 14-day or 30-day payment terms) are only available where specifically agreed in writing on a case-by-case basis and may be withdrawn at any time at Our discretion.
5. Pricing and Payment
5.1. All prices are quoted in the currency displayed at the time of Order and are exclusive of VAT or any applicable local taxes unless otherwise stated. Applicable taxes will be added to the total at the prevailing rate.
5.2. Prices are subject to change without notice. The price applicable to an Order is the price at the time the Order is confirmed by Us.
5.3. Payment must be made in full at the time of placing an Order unless We have agreed to extend credit terms in writing.
5.4. Payment may be made by credit card, debit card, bank transfer, or any other method accepted by Us. A surcharge may apply to certain payment methods.
5.5. If payment is not received by the due date (for credit accounts):
(a) We may charge interest on the overdue amount at the rate of 2% per month (or part thereof), calculated from the due date until payment is received in full;
(b) We may suspend or cancel any pending Orders and withhold further supply;
(c) We may suspend or terminate Your Trade Account; and
(d) You will be liable for all costs and expenses (including reasonable legal costs and debt collection fees) incurred by Us in recovering overdue amounts.
5.6. You must not withhold, set off, or deduct any amount from payments owed to Us without Our prior written consent.
6. Delivery and Shipping
6.1. We will use commercially reasonable efforts to dispatch Orders within the estimated timeframes communicated to You. Estimated dispatch and delivery times are indicative only and are not guaranteed. Time is not of the essence.
6.2. Delivery is deemed to have occurred when the Goods are delivered to the address specified in Your Order, or when You or Your nominated carrier collects the Goods from Our premises.
6.3. Risk in the Goods passes to You upon delivery as defined in clause 6.2.
6.4. Shipping costs and any applicable customs duties, import taxes, or clearance fees for international deliveries will be the responsibility of You as the importer of record. These charges are not included in the product price unless expressly stated.
6.5. You must inspect all Goods upon delivery and report any shipping damage, shortages, or discrepancies to Us in writing within 48 hours of delivery. Failure to do so will constitute acceptance of the Goods as delivered.
6.6. We are not liable for any delays in delivery caused by events outside Our reasonable control, including but not limited to carrier delays, natural disasters, pandemics, industrial action, customs delays, or government actions.
7. Retention of Title
7.1. Title and ownership of the Goods does not pass to You until We have received payment in full for all Goods supplied and all other amounts owing by You to Us on any account.
7.2. Until title passes:
(a) You hold the Goods as Our bailee and fiduciary;
(b) You must store the Goods separately from Your own goods and goods of any third party, in a manner that clearly identifies them as Our property;
(c) You must not remove, alter, or obscure any identifying marks, labels, or packaging on the Goods;
(d) You must maintain adequate insurance on the Goods for their full replacement value and provide proof of such insurance upon Our request; and
(e) We may enter Your premises (or any premises where the Goods are stored) at any reasonable time to inspect or repossess the Goods, and You irrevocably authorise Us to do so.
7.3. If You sell, use or dispose of the Goods before title has passed, You must hold the proceeds of any such sale on trust for Us and account to Us for those proceeds immediately upon request.
8. Security Interests
8.1. You acknowledge that these Terms may create a security interest in the Goods (and their proceeds) in Our favour under applicable law in Your jurisdiction, and You agree to take all steps reasonably required to perfect or register such interest where applicable.
8.2. You agree to execute any documents and do all things necessary to enable Us to register and protect Our security interest in the Goods in accordance with the laws of Your jurisdiction.
8.3. You must not grant or register any competing security interest or encumbrance over the Goods without Our prior written consent.
9. Returns, Exchanges and Warranty
9.1 Return and Exchange Policy
Returns and exchanges are accepted subject to the following conditions:
(a) The Goods must be in their original, unopened packaging with all security seals, ties and tags intact;
(b) The Goods must not have been applied, washed, coloured, or tampered with in any way;
(c) You must contact Us at info@hadrillhair.com to request a return authorisation before sending any Goods back; and
(d) Return shipping is at Your cost and must include tracking. We are not responsible for Goods lost in transit.
9.2 Final Sale Items
The following items are final sale and cannot be returned or exchanged:
(a) Custom-ordered hair extensions;
(b) Hairbrush and hair clip items;
(c) Any product that has been removed from its original packaging or had its security seal broken.
9.3 Product Warranty
(a) The Goods must have been maintained using the Hadrill Hair Care range exclusively;
(b) The Goods must have been applied using Hadrill Hair-approved application methods and materials;
(c) Our Maintenance and Care Guide must have been followed; and
(d) Products must not have been treated with shampoo or conditioner containing protein, sulfate, keratin, or high alcohol content.
9.4 Warranty Exclusions
The warranty does not cover:
(a) Normal wear and tear;
(b) Damage caused by improper application, removal, or treatment;
(c) Colour variations between batches, which may occur naturally; or
(d) Goods that have been applied to the wearer without first being inspected for quality.
9.5 Making a Warranty Claim
To make a warranty claim, You must contact Us at info@hadrillhair.com with photographic evidence and a description of the issue. We will assess the claim and, at Our sole discretion, offer a replacement, exchange, or credit.
9.6 Statutory Consumer Rights
Nothing in these Terms excludes, restricts, or modifies any right or remedy You may have under applicable mandatory Consumer Rights Legislation in Your jurisdiction that cannot be excluded, restricted, or modified by contract. Where such legislation applies, Our liability for failure to comply with a statutory guarantee is limited to (at Our election): replacement of the Goods, supply of equivalent goods, or a refund of the price paid.
10. Consumer Rights Acknowledgment
10.1. To the extent required by mandatory consumer protection laws applicable in Your jurisdiction (including, where applicable, the EU Consumer Rights Directive 2011/83/EU, the EU Sale of Goods Directive 2019/771, the UK Consumer Rights Act 2015, and equivalent national legislation), Your statutory rights are not affected by these Terms.
10.2. For the avoidance of doubt, where You acquire Goods as a business purchaser (B2B) for the purpose of re-supply or for use in trade or commerce, mandatory consumer guarantees may not apply to the extent permitted by law in Your jurisdiction.
11. Limitation of Liability
11.1. To the maximum extent permitted by applicable law, Our total aggregate liability to You in connection with these Terms, any Order, or the supply of Goods (whether arising in contract, tort, negligence, statutory liability, or otherwise) is limited to the price paid by You for the specific Goods to which the claim relates.
11.2. To the maximum extent permitted by applicable law, We exclude all liability for any:
(a) Indirect, consequential, special, or incidental loss or damage;
(b) Loss of profits, revenue, business, opportunity, goodwill, or anticipated savings;
(c) Loss arising from claims by Your clients, customers, or third parties; or
(d) Loss arising from any product recall, business interruption, or reputational damage.
11.3. You indemnify Us against all losses, claims, damages, liabilities, costs, and expenses (including legal costs) arising from or in connection with:
(a) Your breach of these Terms;
(b) Your use, application, or resale of the Goods;
(c) Any claim by Your clients, customers, or any third party in relation to the Goods; and
(d) Any negligent or wrongful act or omission by You, Your employees, contractors, or agents.
12. Intellectual Property and Brand Usage
12.1. All Intellectual Property in and relating to the Goods (including product images, branding, trade names, logos, marketing materials, product formulations and packaging designs) remains Our exclusive property.
12.2. We grant You a limited, non-exclusive, revocable licence to use Our trade name "Hadrill Hair" and associated logos and marketing materials solely for the purpose of promoting and reselling the Goods in accordance with these Terms.
12.3. You must:
(a) Use Our branding and marketing materials in accordance with any guidelines We provide;
(b) Not alter, modify, or misrepresent Our branding in any way;
(c) Not use Our Intellectual Property in any manner that could damage Our reputation or goodwill;
(d) Immediately cease using Our Intellectual Property upon termination of Your Trade Account; and
(e) Not register or attempt to register any trademark, domain name, social media handle, or business name that is identical or confusingly similar to any of Our trademarks or trade names.
12.4. You must not copy, reproduce, reverse-engineer, or create derivative products based on Our Goods or their formulations.
13. Confidentiality
13.1. You must keep confidential all trade pricing, discount structures, product information not publicly available, business strategies, and any other information disclosed to You in connection with Your Trade Account ("Confidential Information").
13.2. You must not disclose Confidential Information to any third party without Our prior written consent, except to the extent required by law or to Your professional advisors who are bound by confidentiality obligations.
13.3. This obligation survives termination of Your Trade Account.
14. Resale and Authorised Use
14.1. You must only resell Goods to end consumers or apply Goods in the course of providing salon services. You must not on-sell Goods at wholesale or distribute to other retailers, wholesalers, or online marketplaces (including Amazon, eBay, or similar platforms) without Our prior written consent.
14.2. We recommend a retail markup of approximately 100% from Your wholesale cost. This is a recommendation only and not a mandatory retail price.
14.3. As a Hadrill Hair stockist, it is Your responsibility to properly inform Your clients of the correct home hair care maintenance and Our warranty terms and conditions. We highly recommend providing clients with the Hadrill Hair Maintenance & Care Guide and a client agreement form.
15. Privacy and Data Protection
15.1. We collect, use, store and disclose personal information in accordance with applicable privacy and data protection laws, including (where applicable) the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the UK GDPR, and the Australian Privacy Act 1988 (Cth). Our Privacy Policy is available at trade.hadrillhair.com/pages/privacy-policy.
15.2. Personal information collected through Your Trade Account application and ongoing relationship may include Your name, contact details, business information, payment details, and order history.
15.3. We collect this information for the purposes of:
(a) Assessing and managing Your Trade Account;
(b) Processing and fulfilling Orders;
(c) Providing customer support;
(d) Communicating account-related updates; and
(e) Marketing communications (only where You have provided separate, freely given consent).
15.4. Your personal information may be shared with trusted third-party service providers (such as payment processors, shipping carriers, and warehouse fulfilment partners) solely for the purposes described in clause 15.3. Any such transfers are subject to appropriate data protection safeguards, including Standard Contractual Clauses where required.
15.5. Where Your personal data is transferred outside the European Economic Area (EEA) or the United Kingdom (UK), We will ensure that such transfers are subject to adequate safeguards as required by applicable data protection law (including Standard Contractual Clauses or equivalent mechanisms).
15.6. Under the GDPR and UK GDPR (where applicable), You have the following rights in respect of Your personal data:
(a) Right of Access — to obtain a copy of Your personal data;
(b) Right to Rectification — to correct inaccurate or incomplete data;
(c) Right to Erasure ("right to be forgotten") — to request deletion of Your data in certain circumstances;
(d) Right to Restriction — to request restriction of processing in certain circumstances;
(e) Right to Data Portability — to receive Your data in a structured, machine-readable format;
(f) Right to Object — to object to processing based on legitimate interests or for direct marketing; and
(g) Right to withdraw consent — at any time where processing is based on consent, without affecting lawfulness of prior processing.
15.7. To exercise any of the above rights or make a data protection enquiry, contact Our privacy team at: info@hadrillhair.com
15.8. You have the right to lodge a complaint with the relevant supervisory authority in Your country. Examples include:
EU (general): Your national Data Protection Authority (DPA) — see edpb.europa.eu for a full list.
United Kingdom: Information Commissioner's Office (ICO) — ico.org.uk
Australia: Office of the Australian Information Commissioner (OAIC) — oaic.gov.au
15.9. We will retain Your personal data for the duration of the trade relationship plus 7 years for legal and tax compliance purposes, after which it will be securely destroyed or de-identified.
16. Termination
16.1. Either party may terminate these Terms and close the Trade Account by providing 30 days' written notice to the other party.
16.2. We may terminate these Terms and Your Trade Account immediately by written notice if:
(a) You breach any material term of these Terms and fail to remedy the breach within 14 days of receiving written notice from Us;
(b) You become insolvent, bankrupt, enter into voluntary administration, receivership, or liquidation, or have a controller appointed;
(c) You provide false or misleading information in Your Trade Account application or in the course of dealing with Us;
(d) You engage in conduct that, in Our reasonable opinion, is likely to damage Our reputation or brand; or
(e) You fail to place any Order for a continuous period of 12 months.
16.3. Upon termination:
(a) All outstanding amounts become immediately due and payable;
(b) Your licence to use Our Intellectual Property ceases immediately;
(c) You must return or destroy all marketing materials, brand assets, and Confidential Information in Your possession; and
(d) Clauses 7 (Retention of Title), 11 (Limitation of Liability), 13 (Confidentiality), and 15 (Privacy) survive termination.
17. Force Majeure
17.1. Neither party is liable for any failure or delay in performing its obligations under these Terms to the extent that the failure or delay is caused by circumstances beyond its reasonable control, including (but not limited to) natural disasters, pandemics, epidemics, war, terrorism, civil unrest, industrial action, government sanctions, supply chain disruptions, or carrier failures ("Force Majeure Event").
17.2. The affected party must promptly notify the other party of the Force Majeure Event and take all reasonable steps to mitigate its effects.
17.3. If a Force Majeure Event continues for more than 90 days, either party may terminate these Terms by written notice without liability.
18. Dispute Resolution
18.1. If a dispute arises in connection with these Terms, the parties agree to first attempt to resolve the dispute in good faith through direct negotiation.
18.2. If the dispute is not resolved within 21 days of one party notifying the other of the dispute, either party may refer the dispute to mediation in Queensland, Australia. Each party will bear its own legal costs.
18.3. Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction.
19. Governing Law and Jurisdiction
19.1. These Terms are governed by and construed in accordance with the laws of Queensland, Australia.
19.2. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Queensland, Australia for the resolution of any disputes arising out of or in connection with these Terms, without prejudice to any mandatory rights You may have under applicable law in Your country of residence or operation.
20. General Provisions
20.1. Entire Agreement. These Terms, together with any Order confirmation and Our Privacy Policy, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, representations, and understandings.
20.2. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
20.3. Waiver. A failure by Us to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
20.4. Assignment. You must not assign or transfer any of Your rights or obligations under these Terms without Our prior written consent. We may assign or transfer Our rights and obligations to a related entity or a purchaser of all or substantially all of Our business without Your consent.
20.5. Notices. Any notice required under these Terms must be in writing and sent by email or registered post to the contact details provided by each party. Notices sent by email are deemed received on the next Business Day after sending.
20.6. Relationship of the Parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties. You are an independent business and have no authority to act on Our behalf or bind Us in any way.
20.7. Company Details. Our registered company details are: The Trustee for J'adore Trust, ABN 78 847 066 288, trading as Hadrill Hair.
Contact Us
For questions about these Terms, Your Trade Account, or to exercise any rights:
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